Job Title: ERP Support Analyst
Department: IT
Reporting to: Operations Manager
Position Type: Permanent / Full-time
Hours of Work: The role is 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
Purpose of Role:
- To maintain and aid in implication of MS Dynamics Business Central ERM
- To maintain the company in-house developed MS Access and SQL Server Database
- To maintain the companies computer hardware and software
- To maintain the companies Virtual Server Farm
- To maintain the companies network and peripherals
- To maintain all user Active Directory accounts and Office 365 accounts
- To maintain the Security Policies, Firewalls and Anti-Virus / Anti-Spam Software
- To manage 3rd party supplier relationships
- To maintain the companies 3CX VOIP telephone system
Main Duties and Responsibilities:
- Aid in the Installation and Development of MS Dynamics Business Central
- Support all company staff in the use of Microsoft Office 365 based software
- Resolve, escalate to 3rd Party Suppliers and search resources to fix hardware, software and peripherals issues as and when they arise
- Manage the Virtual server farm, using Windows Server 2016 for all accounts, group policies and services Including Terminal Server, DNS and DHCP
- Installation and management of Printers and other peripherals
- Manage all Virtual Servers and PC’s running in VMWare
- Manage the Cyber Security software and hardware including DrayTek, Ubiquiti Dream Machine and RDP Guard
- Work within company IT Security policies
Knowledge/Experience
- MS Dynamics Central Business (Up to Developer Level)
- MS Visual Studio (Up to Developer Level)
- MS SQL Server 2016 (Administrator Level
- MS Visual Basics for Access (Up to Developer Level)
- Terminal Services Server (User / Management Level)
- Fully Understands TCP/IP, DNS, DHCP, Firewalls, Internet Security, TSS Security, Group Policies, Server Domains, IIS, FTP and Web Hosting
- Ability to install new software within Terminal Services
- Ability to install new operating systems and maintain Upgrades and Updates, both PC and Server
- Experience supporting Microsoft Office Software to all levels
- Knowledge of VOIP telephone systems in particular 3CX
- Knowledge of Microsoft Exchange and Office 365 Email
Skills
- User / Developer in MS Dynamics Business Central
- User / Developer level in Visual Studio
- Administration level in MS SQL Server, tables and Queries
- Knowledge of MS Exchange Server and Office 365
- Knowledge of 3CX VOIP telephone systems and telephone hardware and soft phones
- Ability to prioritise work
- Flexibility to work to resolution
- Excellent communication skills
- Ability to work under pressure and cope in a fast-moving environment
- Excellent numeracy and literacy skills
Experience
- Proven ability to Produce MS Visual Studio Widgets for MS Dynamics Business Central.
- Proven 3rd Level Technical Support Background
- Proven Man-Management Background
- Ability to work both Hands-on and to delegate
